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Basic troubleshooting steps for most issues. |
Update your browser or operating system
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JUNO’s preferred browser is Google Chrome. Download Chrome here. |
Prerequisites
What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Mac Computers?Mac computer requirements
MacOS 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
What are the requirements for Windows computers?Windows computer requirements
Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
Mobile device requirements
Video content is supported on mobile internet browsers. Supported devices: Android phones, Android tablets, iPhones, and iPads.
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Supported browsers: Chrome and Safari.
Set up your device
Clear cache and cookies from all time.
Chrome / Firefox
Safari (Clear browser history, Clear cache and cookies)
Edge (Delete Browser History, Clear Cache and Cookies)
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