General
Ensure that your battery has a good charge
Open Settings
Select Battery (a battery icon and a percentage of the battery life remaining will be displayed)
If battery percentage is low, generally indicated when the battery icon is yellow or red, begin charging your device
Under Power Saving, open Battery saver
Ensure that Mode is set to Off
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The battery icon in the upper right corner will have a lightning bolt if it is plugged in and charging.
Enable Audio only
Join the live session you are speaking in
Enable audio
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Turn off other devices connected to your Wi-Fi network
Find every device on your network
Power off each device
Restart Device
Hold down the power/screen lock button for a few seconds
Select Power off and restart. The device will restart automatically
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Close out of other programs taking up bandwidth
Open Settings
Select System
Select About phone
Select Software info
Tap the Build number section seven times. This will enable Developer Options
Go back to About phone, and then back to System
Select Developer options
Select Running services
Under App RAM usage, select program(s) that are taking up bandwidth. A Usage menu appears
Under Services, tap Stop. Repeat for additional programs and applications if necessary
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Close data-hungry applications, including Dropbox, Google Drive, SkyDrive, Steam, or anything else using data – even an application that just downloads automatic updates for itself.
Check for Device Updates
Open Settings
Select About Phone
Tap Check for Updates
If an update is available, tap “Tap Update” Button
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Turn Off Parental Controls
Open the Google Play application
At the top right, tap the profile icon
Tap Settings
Select Family
Ensure Parental Controls are Off
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If Parental Controls were in place on your device, be sure to re-enable them after the Juno session.
Wi-Fi
Make sure your device Wi-Fi toggle is enabled
Open Settings
Select Network and internet
Ensure that the Wi-Fi toggle is enabled
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Turn off and on Wi-Fi
Open Settings
Select Network and internet
Toggle off Wi-Fi
Wait 5 seconds and then re-enable Wi-Fi
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Switch to 5 GHz
Open Settings
Select Network and internet
Tap Wi-Fi
Select the desired 5 GHz SSID and enter password
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After joining the network you will see a blue checkmark or the word connected next to the Wi-Fi SSID.
Switch to 2.4 GHz
Open Settings
Select Network and internet
Tap Wi-Fi
Select the desired 2.4 GHz SSID and enter password
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After joining the network you will see a blue checkmark or the word connected next to the Wi-Fi SSID.
Renew IP Address
Open Settings
Select Network and internet
Tap Wi-Fi
Press and hold on the connected Wi-Fi network
Choose Forget network
The Wi-Fi network should reappear momentarily. Reconnect to it and enter the password
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When you reconnect to the Wi-Fi network with the network credentials, your device will receive a renewed DHCP lease
CONNECTION
Ensure Airplane mode is off
Open Settings
Select Network and internet
Ensure that Airplane Mode is toggled off
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Log out of VPN
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Open Settings
Select Network and internet
Select VPN
Disable any active VPN
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Switch DNS Servers
Open Settings
Select Network and internet
Tap Wi-Fi
Press and hold on the Wi-Fi network you want to change
Choose Modify network
Enter the network password
Scroll down and tap Advanced options
Scroll down and tap DHCP under IP settings
Tap Static
Change DNS1 and DNS2 to the settings you want - for example, Google DNS is 8.8.8.8 and 8.8.4.4 respectively
Tap Save
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Reset your Network Settings
Open Settings
Scroll down and select General Management or System, depending on the device you have
Select Reset
Select Network settings reset, and confirm this selection
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This will completely wipe out passwords for all Wi-Fi networks previously joined and will reset cellular data settings.
BROWSER
Update Google Chrome
Open the Play Store app
At the top right, tap the profile icon
Tap Manage apps & device
Under Updates available, find Chrome
Next to Chrome, tap Update (if there is an update available)
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Clear Browser cache
Open Google Chrome
Tap the three vertical dot icon to the top right
Tap History
Tap Clear browsing data
Verify there are check marks next to Browsing History, Cookies and site data, and Cached images and files
Verify that All time is selected for Time range
Tap Clear data
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