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Tip

JUNO’s preferred browser is Google Chrome. Download Chrome here.

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namemac requirements

Mac computer requirements
MacOS 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Windows computer requirements
Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

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titleMac

  1. Go to System Preferences > Network > VPN. VPN will be listed on the left with a green dot if it’s connected.

  2. Disconnect and select another internet source (ethernet or wifi).

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titlePC

  1. Go to Start > System Preferences > Network & Internet > VPN.

  2. If connected, disconnect and do not allow auto-reconnect (using the green slider button below).

Test your setup 
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Test-your-setup
Test-your-setup

Test your Internet Speed at https://www.speedtest.net. (Works on all browsers.)

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Test your microphone and camera with the TokBox pre-call test. You can also run this test any time while on your JUNO site:

  1. Click Select the Profile icon in the navigation bar to go to your personal profile.

  2. Select My Information.

  3. Scroll to the bottom of the page and follow the link under Test your Setup.

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Confirm the device allows screen sharing for your browser.

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Screen sharing preferences can be found under Start > Settings > Privacy. Make sure screen sharing is enabled

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