JUNO’s preferred browser is Google Chrome. Download Chrome here.
Prerequisites
What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Mac Computers?
MacOS 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
Troubleshooting steps
Clear cache and cookies from all time.
Chrome / Firefox
Safari (Clear browser history, Clear cache and cookies)
Edge (Delete Browser History, Clear Cache and Cookies)
Confirm your browser allows use of microphone and camera.
Chrome / Safari / Firefox / Edge (Windows Central, Microsoft Help)
Confirm your device settings allow use of microphone and camera on the browser you are using.
Update your browser.
Chrome / Safari / Firefox / Edge
Disable any active browser extensions.
Chrome / Safari / Firefox / Edge
Make sure you are not connected to any VPN. If you are connected, look at Vonage’s Restricted Network Guidelines to determine eligibility. To disconnect from a VPN:
Test your setup
Test your Internet Speed at https://www.speedtest.net. (Works on all browsers.)
Test your microphone and camera with the TokBox pre-call test. You can also run this test any time while on your JUNO site:
Click the Profile icon in the navigation bar to go to your personal profile.
Scroll to the bottom of the page and follow the link under Test your Setup.
Troubleshoot screen sharing
Confirm the device allows screen sharing for your browser.