note

When troubleshooting wireless connectivity issues try to eliminate Wi-Fi interference from devices such as microwaves, cordless phones, baby monitors and dimmer switches

When troubleshooting wireless connectivity issues try to eliminate Wi-Fi interference from devices such as microwaves, cordless phones, baby monitors and dimmer switches

General

Make sure your battery has a good charge

  1. Open settings

  2. Tap battery

  3. The graph will display the percentage of charge remaining

  4. Verify that the slide for Low Power Mode is to the left

note

Many devices have dialed back settings that reduce performance to conserve battery power

Many devices have dialed back settings that reduce performance to conserve battery power

note

The battery icon in the upper right corner will have a lightning bolt if it is plugged in and charging

The battery icon in the upper right corner will have a lightning bolt if it is plugged in and charging

Enable audio only

  1. When Joining Juno session tap Join with Audio only

note

If you only have access to a slow connection, enabling audio only may help

If you only have access to a slow connection, enabling audio only may help

Try Another Device

note

Some times it might be faster to grab a second device

Some times it might be faster to grab a second device

Turn off other devices connected to your Wi-Fi network

note

This will assure that they are not using any bandwidth

This will assure that they are not using any bandwidth

Restart device

  1. Hold down the Power button for a few seconds

  2. Swipe the slider labeled Slide to Power Off

  3. Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed

Wi-Fi

Make sure Airplane mode is off

  1. Open Settings

  2. Verify the slider for Airplane Mode is off (slid to left)

  3. Verify Wi-Fi On (slid to right)

Make sure your device Wi-Fi toggle is enabled

  1. Open Settings App

  2. Tap Wi-Fi

  3. Verify the Wi-Fi slider is to the right and green

Unable to connect to my Wi-Fi network

  1. Make sure your device is compatible with the band you are attempting to connect to

  2. If other Wi-Fi devices are having the same issue try rebooting the router

  3. Verify you are attempting to connect to the correct SSID

  4. Verify you are entering the password correctly

  5. Access the router and change the password for the Wi-Fi SSID you are attempting to connect to

  6. Attempt to reconnect to SSID with new password

Turn off and on Wi-Fi

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tap the green slider to the right of Wi-Fi

  4. Wait 5 seconds then tap the slider to re-enable Wi-Fi

Switch to 5 GHz

  1. Open Setting and

  2. Select Wi-Fi

  3. Select the desired 5 GHz SSID

  4. Enter password and press Join

note

The 5 GHz band works best with line of sight between the router and device in use

The 5 GHz band works best with line of sight between the router and device in use

note

After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID

After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID

Switch to 2.4 GHz

  1. Open Setting and

  2. Select Wi-Fi

  3. Select the desired 2.4 GHz SSID

  4. Enter password and press Join

note

The 2.4 GHz band works best when line of sight between the router and device is not possible (penetrate walls and floors)

The 2.4 GHz band works best when line of sight between the router and device is not possible (penetrate walls and floors)

note

After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID

After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID

Switch DNS Servers

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tab the ‘i’ at the far right of the active connection

  4. Tap Configure DNS

  5. Tap Manual

  6. Tap the red ‘-‘ and tap delete

  7. Tap the green ‘+’

  8. Enter 8.8.8.8 and tap save

  9. Repeat 7 and 8 using 8.8.4.4 instead

Renew IP Address

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tab the ‘i’ at the far right of the active connection

  4. Tap ‘renew Lease’

Flush DNS

Method 1: Airplane Mode

  1. Open Control Center

  2. Tap Airplane Mode

  3. Wait 15 seconds and tap the Airplane Mode icon again to re-enable the wireless service

note

Control Center access is done differently depend on device and iOS version if swiping up from bottom doesn’t work try swiping down from the upper-right corner of the screen

Control Center access is done differently depend on device and iOS version if swiping up from bottom doesn’t work try swiping down from the upper-right corner of the screen

Method 2: Rebooting

  1. Hold down the Power button for a few seconds

  2. Swipe the slider labeled Slide to Power Off

  3. Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed

Reset your Wi-Fi network on your device

This should only be done as a last case scenario

  1. Open Settings

  2. Tap General

  3. Tap Reset

  4. Tap Reset Network Settings

  5. Enter your passcode and tap confirm when asked if you wish to clear out all network settings

IMPORTANT: This will completely wipe out passwords for all Wi-Fi networks previously joined and will reset cellular data settings

Connection

Logout of VPN

  1. Open Settings

  2. Tap General

  3. Tap VPN.

  4. Toggle off the VPN status to Not Connected

note

For security and privacy, make sure to log back in to your VPN when the Juno session is complete

For security and privacy, make sure to log back in to your VPN when the Juno session is complete

Check for Firewall Issues

note

There is no native firewall for iOS due to its reduced attack surface (lack of network utilities)

There is no native firewall for iOS due to its reduced attack surface (lack of network utilities)

note

If you have installed a third-party firewall application, please refer to their documentation on how to temporarily disable it for troubleshooting purposes

If you have installed a third-party firewall application, please refer to their documentation on how to temporarily disable it for troubleshooting purposes

Operating System

Close out of other programs that are taking up bandwidth

  1. Double Tap Home button

  2. Navigate to the app screen you want to quit

  3. Swipe up on the app card (flicking up and off the screen closes the app)

note

Close data-hungry applications, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself

Close data-hungry applications, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself

Check for updates

  1. Open Settings

  2. Tap General

  3. Tap Software Update

  4. Tap Download and Install (If any updates are displayed)

Turn off parental controls

  1. Open settings

  2. Tap Screen Time

  3. Scroll down and tap Turn Off Screen Time

  4. Tap Turn Off Screen Time

Switch off your antivirus software

note

Unless someone jailbreaks their iOS device, there is little need to address antivirus software interference.

Unless someone jailbreaks their iOS device, there is little need to address antivirus software interference.

note

All apps that run on iOS do so in a sandbox setting (they do not have access to other apps and cannot limit them)

All apps that run on iOS do so in a sandbox setting (they do not have access to other apps and cannot limit them)

Network setting dump

This should only be done as a last case scenario

  1. Open Settings

  2. Tap General

  3. Tap Reset

  4. Tap Reset Network Settings

  5. Enter your passcode and tap confirm when asked if you wish to clear out all network settings

IMPORTANT: This will completely wipe out passwords for all Wi-Fi networks previously joined and will reset cellular data settings

Check for Overheating

note

There is no easy way to check CPU temperature on an iOS device.

There is no easy way to check CPU temperature on an iOS device.

note

Some signs of overheating can when the device stops taking a charge, display dims or goes black, camera flash is temporarily disabled and the cellular radio enters low-power state

Some signs of overheating can when the device stops taking a charge, display dims or goes black, camera flash is temporarily disabled and the cellular radio enters low-power state

Browser

Switch web browsers

note

Your browser of choice might have some sort of proxy setting and switching browsers is a quick and easy troubleshooting step

Your browser of choice might have some sort of proxy setting and switching browsers is a quick and easy troubleshooting step

Disable browser extensions

note

This is not possible with iOS devices. Apple does not support browser extensions of any type.

This is not possible with iOS devices. Apple does not support browser extensions of any type.

Update Google Chrome

  1. Open the App Store.

  2. At the top right, tap Profile

  3. Scroll down to "Available Updates," and search for Chrome

  4. If Chrome is listed, tap Update to install

  5. If asked, enter your Apple ID password. The updates will download and install

note

The update process is the same for any other browser

The update process is the same for any other browser

Clear browser cache

Clear google chrome cache

  1. Open Chrome

  2. Tap the three dots on the bottom right

  3. Tap Settings

  4. Tap Privacy

  5. Tap Clear Browser Data

  6. Verify there are check marks next to Browsing History, Cookies, Site Data, Coached Images and Files

  7. Tap Clear Browsing Data

How to clear safari cache

  1. Open Settings

  2. Scroll down until you see Safari

  3. Tap safari

  4. Scroll down and Tap “Clear History and Website Data”

  5. Tap Clear History and Data

How to clear Firefox

  1. Open Firefox

  2. Tap the three line in the lower right corner

  3. Tap Settings

  4. Tap Data Management

  5. Verify the sliders for Cookies, and Cache are to the right and blue

  6. Tap Clear Private Data

Make sure you are not signed in to your Firefox account when following these steps or you will clear the cache from all of your connected devices