iOS network solutions

When troubleshooting wireless connectivity issues try to eliminate Wi-Fi interference from devices such as microwaves, cordless phones, baby monitors and dimmer switches

General

Make sure your battery has a good charge

  1. Open settings

  2. Tap battery

  3. The graph will display the percentage of charge remaining

  4. Verify that the slide for Low Power Mode is to the left

Many devices have dialed back settings that reduce performance to conserve battery power

The battery icon in the upper right corner will have a lightning bolt if it is plugged in and charging

 

Enable audio only

  1. When Joining Juno session tap Join with Audio only

Try Another Device

Turn off other devices connected to your Wi-Fi network

Restart device

  1. Hold down the Power button for a few seconds

  2. Swipe the slider labeled Slide to Power Off

  3. Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed


Wi-Fi

Make sure Airplane mode is off

  1. Open Settings

  2. Verify the slider for Airplane Mode is off (slid to left)

  3. Verify Wi-Fi On (slid to right)

Make sure your device Wi-Fi toggle is enabled

  1. Open Settings App

  2. Tap Wi-Fi

  3. Verify the Wi-Fi slider is to the right and green

Unable to connect to my Wi-Fi network

  1. Make sure your device is compatible with the band you are attempting to connect to

  2. If other Wi-Fi devices are having the same issue try rebooting the router

  3. Verify you are attempting to connect to the correct SSID

  4. Verify you are entering the password correctly

  5. Access the router and change the password for the Wi-Fi SSID you are attempting to connect to

  6. Attempt to reconnect to SSID with new password

Turn off and on Wi-Fi

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tap the green slider to the right of Wi-Fi

  4. Wait 5 seconds then tap the slider to re-enable Wi-Fi

Switch to 5 GHz

  1. Open Setting and

  2. Select Wi-Fi

  3. Select the desired 5 GHz SSID

  4. Enter password and press Join

Switch to 2.4 GHz

  1. Open Setting and

  2. Select Wi-Fi

  3. Select the desired 2.4 GHz SSID

  4. Enter password and press Join

Switch DNS Servers

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tab the ‘i’ at the far right of the active connection

  4. Tap Configure DNS

  5. Tap Manual

  6. Tap the red ‘-‘ and tap delete

  7. Tap the green ‘+’

  8. Enter 8.8.8.8 and tap save

  9. Repeat 7 and 8 using 8.8.4.4 instead

Renew IP Address

  1. Open Settings App

  2. Tap Wi-Fi

  3. Tab the ‘i’ at the far right of the active connection

  4. Tap ‘renew Lease’

Flush DNS

Method 1: Airplane Mode

  1. Open Control Center

  2. Tap Airplane Mode

  3. Wait 15 seconds and tap the Airplane Mode icon again to re-enable the wireless service

Method 2: Rebooting

  1. Hold down the Power button for a few seconds

  2. Swipe the slider labeled Slide to Power Off

  3. Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed

Reset your Wi-Fi network on your device

  1. Open Settings

  2. Tap General

  3. Tap Reset

  4. Tap Reset Network Settings

  5. Enter your passcode and tap confirm when asked if you wish to clear out all network settings


Connection

Logout of VPN

  1. Open Settings

  2. Tap General

  3. Tap VPN.

  4. Toggle off the VPN status to Not Connected

Check for Firewall Issues


Operating System

Close out of other programs that are taking up bandwidth

  1. Double Tap Home button

  2. Navigate to the app screen you want to quit

  3. Swipe up on the app card (flicking up and off the screen closes the app)

Check for updates

  1. Open Settings

  2. Tap General

  3. Tap Software Update

  4. Tap Download and Install (If any updates are displayed)

Turn off parental controls

  1. Open settings

  2. Tap Screen Time

  3. Scroll down and tap Turn Off Screen Time

  4. Tap Turn Off Screen Time

Switch off your antivirus software

Network setting dump

  1. Open Settings

  2. Tap General

  3. Tap Reset

  4. Tap Reset Network Settings

  5. Enter your passcode and tap confirm when asked if you wish to clear out all network settings

Check for Overheating


Browser

Switch web browsers

Disable browser extensions

Update Google Chrome

  1. Open the App Store.

  2. At the top right, tap Profile

  3. Scroll down to "Available Updates," and search for Chrome

  4. If Chrome is listed, tap Update to install

  5. If asked, enter your Apple ID password. The updates will download and install

Clear browser cache

Clear google chrome cache

  1. Open Chrome

  2. Tap the three dots on the bottom right

  3. Tap Settings

  4. Tap Privacy

  5. Tap Clear Browser Data

  6. Verify there are check marks next to Browsing History, Cookies, Site Data, Coached Images and Files

  7. Tap Clear Browsing Data

How to clear safari cache

  1. Open Settings

  2. Scroll down until you see Safari

  3. Tap safari

  4. Scroll down and Tap “Clear History and Website Data”

  5. Tap Clear History and Data

How to clear Firefox

  1. Open Firefox

  2. Tap the three line in the lower right corner

  3. Tap Settings

  4. Tap Data Management

  5. Verify the sliders for Cookies, and Cache are to the right and blue

  6. Tap Clear Private Data