When troubleshooting wireless connectivity issues try to eliminate Wi-Fi interference from devices such as microwaves, cordless phones, baby monitors and dimmer switches
General
Make sure your battery has a good charge
Open settings
Tap battery
The graph will display the percentage of charge remaining
Verify that the slide for Low Power Mode is to the left
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The battery icon in the upper right corner will have a lightning bolt if it is plugged in and charging
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Enable audio only
When Joining Juno session tap Join with Audio only
If you only have access to a slow connection, enabling audio only may help
Try Another Device
Some times it might be faster to grab a second device
Turn off other devices connected to your Wi-Fi network
This will assure that they are not using any bandwidth
Restart device
Hold down the Power button for a few seconds
Swipe the slider labeled Slide to Power Off
Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed
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Wi-Fi
Make sure Airplane mode is off
Open Settings
Verify the slider for Airplane Mode is off (slid to left)
Verify Wi-Fi On (slid to right)
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Make sure your device Wi-Fi toggle is enabled
Open Settings App
Tap Wi-Fi
Verify the Wi-Fi slider is to the right and green
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Unable to connect to my Wi-Fi network
Make sure your device is compatible with the band you are attempting to connect to
If other Wi-Fi devices are having the same issue try rebooting the router
Verify you are attempting to connect to the correct SSID
Verify you are entering the password correctly
Access the router and change the password for the Wi-Fi SSID you are attempting to connect to
Attempt to reconnect to SSID with new password
Turn off and on Wi-Fi
Open Settings App
Tap Wi-Fi
Tap the green slider to the right of Wi-Fi
Wait 5 seconds then tap the slider to re-enable Wi-Fi
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Switch to 5 GHz
Open Setting and
Select Wi-Fi
Select the desired 5 GHz SSID
Enter password and press Join
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After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID
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Switch to 2.4 GHz
Open Setting and
Select Wi-Fi
Select the desired 2.4 GHz SSID
Enter password and press Join
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After joining the network you will see a blue checkmark next to the connected Wi-Fi SSID
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Switch DNS Servers
Open Settings App
Tap Wi-Fi
Tab the ‘i’ at the far right of the active connection
Tap Configure DNS
Tap Manual
Tap the red ‘-‘ and tap delete
Tap the green ‘+’
Enter 8.8.8.8 and tap save
Repeat 7 and 8 using 8.8.4.4 instead
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Renew IP Address
Open Settings App
Tap Wi-Fi
Tab the ‘i’ at the far right of the active connection
Tap ‘renew Lease’
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Flush DNS
Method 1: Airplane Mode
Open Control Center
Tap Airplane Mode
Wait 15 seconds and tap the Airplane Mode icon again to re-enable the wireless service
Control Center access is done differently depend on device and iOS version if swiping up from bottom doesn’t work try swiping down from the upper-right corner of the screen
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Method 2: Rebooting
Hold down the Power button for a few seconds
Swipe the slider labeled Slide to Power Off
Wait a few seconds after the device turns off than press and hold the power button till the Apple logo is displayed
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Reset your Wi-Fi network on your device
Note |
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This should only be done as a last case scenario |
Open Settings
Tap General
Tap Reset
Tap Reset Network Settings
Enter your passcode and tap confirm when asked if you wish to clear out all network settings
Note |
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IMPORTANT: This will completely wipe out passwords for all Wi-Fi networks previously joined and will reset cellular data settings |
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Connection
Logout of VPN
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Open Settings
Tap General
Tap VPN.
Toggle off the VPN status to Not Connected
For security and privacy, make sure to log back in to your VPN when the Juno session is complete
Check for Firewall Issues
There is no native firewall for iOS due to its reduced attack surface (lack of network utilities)
If you have installed a third-party firewall application, please refer to their documentation on how to temporarily disable it for troubleshooting purposes
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Operating System
Close out of other programs that are taking up bandwidth
Double Tap Home button
Navigate to the app screen you want to quit
Swipe up on the app card (flicking up and off the screen closes the app)
Close data-hungry applications, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself
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Check for updates
Open Settings
Tap General
Tap Software Update
Tap Download and Install (If any updates are displayed)
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Turn off parental controls
Open settings
Tap Screen Time
Scroll down and tap Turn Off Screen Time
Tap Turn Off Screen Time
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Switch off your antivirus software
Unless someone jailbreaks their iOS device, there is little need to address antivirus software interference.
All apps that run on iOS do so in a sandbox setting (they do not have access to other apps and cannot limit them)
Network setting dump
Note |
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This should only be done as a last case scenario |
Open Settings
Tap General
Tap Reset
Tap Reset Network Settings
Enter your passcode and tap confirm when asked if you wish to clear out all network settings
Note |
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IMPORTANT: This will completely wipe out passwords for all Wi-Fi networks previously joined and will reset cellular data settings |
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Check for Overheating
There is no easy way to check CPU temperature on an iOS device.
Some signs of overheating can when the device stops taking a charge, display dims or goes black, camera flash is temporarily disabled and the cellular radio enters low-power state
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Browser
Switch web browsers
Your browser of choice might have some sort of proxy setting and switching browsers is a quick and easy troubleshooting step
Disable browser extensions
This is not possible with iOS devices. Apple does not support browser extensions of any type.
Update Google Chrome
Open the App Store.
At the top right, tap Profile
Scroll down to "Available Updates," and search for Chrome
If Chrome is listed, tap Update to install
If asked, enter your Apple ID password. The updates will download and install
The update process is the same for any other browser
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Clear browser cache
Clear google chrome cache
Open Chrome
Tap the three dots on the bottom right
Tap Settings
Tap Privacy
Tap Clear Browser Data
Verify there are check marks next to Browsing History, Cookies, Site Data, Coached Images and Files
Tap Clear Browsing Data
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How to clear safari cache
Open Settings
Scroll down until you see Safari
Tap safari
Scroll down and Tap “Clear History and Website Data”
Tap Clear History and Data
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How to clear Firefox
Open Firefox
Tap the three line in the lower right corner
Tap Settings
Tap Data Management
Verify the sliders for Cookies, and Cache are to the right and blue
Tap Clear Private Data
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